Introduction:

Welcome to Happy Notes (“we,” “our,” or “us”). By accessing our website [www.happynotesmusic.co] (“Website”) or using our online guitar education services (“Services”), you agree to comply with these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to these Terms, please do not access or use our Services. In case you are a user of our website please find below the payment terms of services:

1. Payment Terms:

Certain services or features may require payment, and you agree to pay all applicable fees as indicated on our website. There are no hidden costs applied to the products available on our website. If you are not satisfied with our services, we offer approval-based refunds on a case-to-case basis.

2. Refund Policy:

Refunds for paid Services will be provided according to our Refund Policy, which is available on our Website.

2.1 Eligibility for Refunds:

2.1.1 Services Covered:

This Refund Policy applies to paid services provided by Happy Notes, including guitar education courses, lessons, and other related services.

2.1.2 Refund Period:

Refunds are generally available within 7 days from the date of purchase. After this period, we may not be able to process refund requests.

2.2. Grounds for Refunds:

2.2.1 Dissatisfaction with Services:

If you are dissatisfied with the quality or content of the services provided, you may request a refund. However, we encourage you to contact our customer support first, as we may be able to address and resolve your concerns without the need for a refund.

2.2.2 Technical Issues:

In the event of technical issues or difficulties accessing our services, you may request a refund. We will investigate the issue to verify the claim before processing the refund.

2.3. Exclusions from Refunds:

2.3.1 Free Trials:

Refunds are not applicable for any free trial periods or services offered at no cost.

2.3.2 Completed Services:

Refunds may not be granted for services that have already been completed or fully utilized.

2.3.3 Third-Party Platforms:

If you purchased our services through a third-party platform, you will need to refer to the refund policy of that platform, as it may have different terms.

2.4. How to Request a Refund:

To request a refund, please follow these steps:

2.4.1 Contact Customer Support:

Before requesting a refund, we encourage you to reach out to our customer support team at contact@happynotes.co. Our team will work to address your concerns promptly.

2.4.2 Provide Necessary Information:

To process your refund request, we may require the following information:

– Your full name

– Email address associated with your account

– Order number or transaction details

– Valid reason for the refund request

– Any additional information that may be relevant

3. Refund Processing:

Once we receive and review your refund request, we will notify you via email regarding the approval or rejection of your refund. If approved, we will process the refund within 30 days to the original payment method used for the purchase.